{"id":2566,"date":"2026-09-28T04:56:23","date_gmt":"2026-09-28T04:56:23","guid":{"rendered":"https:\/\/bprpermatasedana.com\/?page_id=2566"},"modified":"2026-09-28T07:48:03","modified_gmt":"2026-09-28T07:48:03","slug":"elementor-halaman-2566","status":"publish","type":"page","link":"https:\/\/bprpermatasedana.com\/index.php\/elementor-halaman-2566\/","title":{"rendered":"LAPS SJK"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2566\" class=\"elementor elementor-2566\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22fcb8d e-flex e-con-boxed e-con e-parent\" data-id=\"22fcb8d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9db163 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"a9db163\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"432\" src=\"https:\/\/bprpermatasedana.com\/wp-content\/uploads\/2026\/09\/Panduan-LAPS-SJK-1024x432.png\" class=\"attachment-large size-large wp-image-2575\" alt=\"\" srcset=\"https:\/\/bprpermatasedana.com\/wp-content\/uploads\/2026\/09\/Panduan-LAPS-SJK-1024x432.png 1024w, https:\/\/bprpermatasedana.com\/wp-content\/uploads\/2026\/09\/Panduan-LAPS-SJK-300x127.png 300w, https:\/\/bprpermatasedana.com\/wp-content\/uploads\/2026\/09\/Panduan-LAPS-SJK-768x324.png 768w, https:\/\/bprpermatasedana.com\/wp-content\/uploads\/2026\/09\/Panduan-LAPS-SJK.png 1429w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-580f8f3 e-flex e-con-boxed e-con e-parent\" data-id=\"580f8f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-482203d elementor-widget elementor-widget-text-editor\" data-id=\"482203d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>LAPS SJK adalah lembaga penyelesaian sengketa di luar pengadilan yang didirikan pada tanggal 22 September 2020 oleh Self Regulatory Organizations (SROs) dan asosiasi-asosiasi di lingkungan sektor jasa keuangan. Dalam menjalankan kegiatannya, LAPS SJK memperoleh izin operasional dari Otoritas Jasa Keuangan (OJK) pada tanggal 29 Desember 2020, dan mulai beroperasi pada tanggal 1 Januari 2021. Sebagai satu-satunya LAPS di sektor jasa keuangan yang memperoleh izin operasional dari OJK, maka LAPS SJK menggantikan peran dan fungsi 6 (enam) LAPS yang ada sebelumnya di sektor jasa keuangan (yaitu BAPMI, BMAI, BMDP, LAPSPI, BAMPPI dan BMPPVI).<\/p><p>\u00a0<\/p><h3 style=\"font-size: 1.5rem; font-style: normal; margin: 0px; clear: none; color: #2b367b; font-family: Poppins, sans-serif; text-align: start;\">Mekanisme Permohonan Penyelesaian Sengketa ke LAPS SJK<\/h3><div>\u00a0<\/div><div>1.\u00a0<span style=\"font-style: inherit; font-weight: inherit; color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start;\">Permohonan melalui Aplikasi Portal Pelindungan Konsumen (APPK) OJK. Dalam hal tidak terdapat kesepakatan atas pelaksanaan penyelesaian sengketa internal antara Konsumen dengan PUJK (Internal Dispute Resolution\/IDR), Konsumen dapat mengajukan permohonan penyelesaian sengketa kepada LAPS SJK sepanjang memenuhi kriteria sengketa yang dapat ditangani oleh LAPS SJK.<\/span><br \/><span style=\"font-style: inherit; font-weight: inherit; color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start;\">2. Permohonan disampaikan langsung ke LAPS SJK. Permohonan penyelesaian sengketa langsung disampaikan kepada LAPS SJK, antara lain melalui walk in dan surat-menyurat (termasuk surat elektronik).<\/span><br \/><span style=\"font-style: inherit; font-weight: inherit; color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start;\"><br \/><\/span><\/div><div><h3 style=\"font-size: 1.5rem; font-style: normal; margin: 0px; clear: none; color: #2b367b; font-family: Poppins, sans-serif; text-align: start;\">Kriteria sengketa yang dapat ditangani oleh LAPS SJK:<\/h3><div>\u00a0<\/div><p>1.\u00a0<span style=\"color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start; font-size: 1rem;\">Pengaduan telah dilakukan upaya penyelesaian oleh PUJK namun ditolak oleh Konsumen atau Konsumen belum menerima tanggapan pengaduan sebagaimana diatur dalam Peraturan Otoritas Jasa Keuangan mengenai layanan pengaduan konsumen di sektor jasa keuangan<\/span><\/p><p><span style=\"color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start; font-size: 1rem;\">2.\u00a0<\/span><span style=\"color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start; font-size: 1rem;\">Sengketa yang diajukan bukan merupakan Sengketa sedang dalam proses atau pernah diputus oleh lembaga peradilan, arbitrase, atau lembaga alternatif penyelesaian sengketa lainnya<\/span><\/p><p><span style=\"color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start; font-size: 1rem;\">3.\u00a0<\/span><span style=\"font-style: inherit; font-weight: inherit; color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start;\">Sengketa bersifat keperdataan.<\/span><\/p><p><span style=\"font-style: inherit; font-weight: inherit; color: #7a7a7a; font-family: Poppins, sans-serif; text-align: start;\">\u00a0<\/span><\/p><h3 style=\"font-size: 1.5rem; font-style: normal; margin: 0px; clear: none; color: #2b367b; font-family: Poppins, sans-serif; text-align: start;\">Layanan LAPS SJK:<\/h3><div>\u00a0<\/div><div>1. Mediasi<\/div><div>2. Arbitrase<\/div><div>3. Pendapat Mengikat<\/div><div>\u00a0<\/div><div>Biayalayanan penyelesaian sengketa berpedoman pada pada peraturan biaya LAPS SJK.<\/div><div>\u00a0<\/div><div>Untuk informasi lebih lanjut, dapat menghubungi kontak LAPS SJK pada:<\/div><div>\u00a0<\/div><div>e-Mail : <a href=\"info@lapsssjk.id\">info@lapsssjk.id<\/a><\/div><div>telpon : 021-2527700 \/ 150125<\/div><div>website : <a href=\"http:\/\/www.lapssjk.id\">www.lapssjk.id<\/a><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>LAPS SJK adalah lembaga penyelesaian sengketa di luar pengadilan yang didirikan pada tanggal 22 September 2020 oleh Self Regulatory Organizations (SROs) dan asosiasi-asosiasi di lingkungan sektor jasa keuangan. Dalam menjalankan kegiatannya, LAPS SJK memperoleh izin operasional dari Otoritas Jasa Keuangan (OJK) pada tanggal 29 Desember 2020, dan mulai beroperasi pada tanggal 1 Januari 2021. Sebagai [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2575,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"_links":{"self":[{"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/pages\/2566"}],"collection":[{"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/comments?post=2566"}],"version-history":[{"count":31,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/pages\/2566\/revisions"}],"predecessor-version":[{"id":2622,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/pages\/2566\/revisions\/2622"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/media\/2575"}],"wp:attachment":[{"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/media?parent=2566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}