{"id":1644,"date":"2024-09-04T08:00:46","date_gmt":"2024-09-04T08:00:46","guid":{"rendered":"https:\/\/bprpermatasedana.com\/?page_id=1644"},"modified":"2025-08-14T07:39:06","modified_gmt":"2025-08-14T07:39:06","slug":"pengaduan","status":"publish","type":"page","link":"https:\/\/bprpermatasedana.com\/index.php\/pengaduan\/","title":{"rendered":"PENGADUAN"},"content":{"rendered":"\t\t
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Berdasarkan ketentuan dari Otoritas Jasa Keuangan terkait pengaduan nasabah serta komitmen PT. BPR Permata Sedana dalam memberikan kenyamanan dan rasa aman dalam setiap\ntransaksi yang dilakukan oleh nasabah. Maka PT. BPR Permata Sedana menyediakan\nMekanisme Pengaduan Nasabah, untuk menyalurkan keluhan ataupun pengaduan\nterkait masalah saat bertransaksi.<\/span><\/p>

Setiap pengaduan\nnasabah dapat disampaikan ke BPR Permata Sedana secara <\/span>tertulis melalui surat, email, maupun website resmi PT. BPR Permata\nSedana dan secara <\/span>lisan melalui <\/span>line <\/span><\/i>telepon ataupun datang langsung ke\nkantor BPR Permata Sedana terdekat beserta dengan persyaratan pengaduan yang\ndiperlukan.<\/span><\/p>

Adapun <\/span>persyaratan <\/span>pengaduan <\/span>yang <\/span>diperlukan <\/span>antara <\/span>lain <\/span>yang <\/span>tertera <\/span>dibawah\n<\/span>ini:<\/span><\/span><\/p><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Alur pengaduan nasabah secara lisan dengan tatap muka di kantor BPR Permata Sedana<\/span><\/h1>\n
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  1. Nasabah datang ke kantor beserta dengan persyaratan yang telah ditentukan <\/li>\n
  2. Data diri dan dokumen pendukung pengaduan nasabah akan diverifikasi oleh petugas<\/li>\n
  3. Petugas akan meregister pengaduan nasabah dan menyampaikan nomer registrasi pengaduan nasabah<\/li>\n
  4. Bila pengaduan dapat langsung terselesaikan, maka petugas akan menginformasikan solusi kepada nasabah dan akan memberikan Bukti Tanda Terima Pengaduan yang telah dilengkapi solusi dari pihak bank<\/li>\n
  5. Bila pengaduan tidak dapat terselesaikan, maka petugas akan memberikan Bukti Tanda Terima Pengaduan untuk ditandatangani nasabah serta lamanya waktu penyelesaian pengaduan nasabah yang bersangkutan<\/li>\n
  6. Pengaduan akan ditindaklanjuti oleh unit kerja yang bertugas menangani dan menyelesaikan pengaduan<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Alur pengaduan nasabah secara tertulis ataupun lisan tanpa tatap muka di kantor BPR Permata Sedana<\/span><\/h1>\n
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    1. Nasabah menghubungi atau menyampaikan pengaduan secara tertulis beserta dengan persyaratan yang telah ditentukan<\/li>\n \t
    2. Petugas akan melakukan verifikasi data diri dan pengaduan nasabah<\/li>\n \t
    3. Petugas akan meregister pengaduan nasabah dan menyampaikan nomer registrasi pengaduan nasabah<\/li>\n \t
    4. Bila pengaduan dapat langsung terselesaikan, maka petugas akan menginformasikan solusi kepada Tetapi jika tidak dapat terselesaikan maka petugas akan menginformasikan lamanya waktu penyelesaian<\/li>\n \t
    5. Pengaduan akan ditindaklanjuti oleh unit kerja yang bertugas menangani dan menyelesaikan pengaduan<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Jangka Waktu Penanganan Pengaduan<\/span><\/h1>\n
        \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        FORM KEPUASAN NASABAH<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tForm Pelayanan Umum<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tForm Pelayanan Dana<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tForm Pelayanan Kredit<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Berdasarkan ketentuan dari Otoritas Jasa Keuangan terkait pengaduan nasabah serta komitmen PT. BPR Permata Sedana dalam memberikan kenyamanan dan rasa aman dalam setiap transaksi yang dilakukan oleh nasabah. Maka PT. BPR Permata Sedana menyediakan Mekanisme Pengaduan Nasabah, untuk menyalurkan keluhan ataupun pengaduan terkait masalah saat bertransaksi. Setiap pengaduan nasabah dapat disampaikan ke BPR Permata Sedana […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"_links":{"self":[{"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/pages\/1644"}],"collection":[{"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/comments?post=1644"}],"version-history":[{"count":76,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/pages\/1644\/revisions"}],"predecessor-version":[{"id":2404,"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/pages\/1644\/revisions\/2404"}],"wp:attachment":[{"href":"https:\/\/bprpermatasedana.com\/index.php\/wp-json\/wp\/v2\/media?parent=1644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}